Car Makers Have Improved in India Says JD Power

According to the recent study conducted by the J.D. Power Asia Pacific 2009 India Initial Quality Study (IQS), overall new-vehicle initial quality in India has improved considerably from 2008. The study measured problems owners experienced with their new vehicle during the first two to six months of ownership. It also examined more than 200 problem symptoms covering categories that include engine and transmission, AC, controls and displays, interiors, audio, entertainment and navigation systems and others. All problems were summarized as the number of problems per 100 vehicles (PP100). Lower PP100 scores indicate a lower rate of problems and higher initial quality. Overall, initial quality in India averaged 155 PP100 in 2009, in comparison to 187 PP100 of 2008. Initial quality in the engine and transmission category improved more than in any other category, with 12 fewer PP100 than in 2008. Although excessive fuel consumption continued to be the single issue most commonly reported by owners, this improved more than any other area, compared with 2008. 9 out of 11 auto makers have improved in initial quality since 2008 reveals J.D. Power Asia Pacific. The 2009 India Initial Quality Study (IQS) is now in its 13th year and is based on evaluations from more than 6,600 owners who purchased a new vehicle between November 2008 and July 2009. The study includes 50 vehicle models covering 13 makes. The study was fielded from May to September 2009 in 20 cities across India